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[Resolved]  PayUMoney — Need Payment Receipt/confirmation/Refund - Issue not resolved

I'm unable to get the UPI id, and Merchant ID. It's showing as protected in above your response. unable to get the ID which you given in response, more over the issue not resolved so how can you mark it as resolved. Merchant says they did not received the amount, for the proof we are requested you to provide the successful transaction via PayU Id receipt/invoice . please send that to email: [protected]@gmail.com. or you can send in this. they strictly asking about the proof of amount paid receipt and its successful
Please provide the invoice or receipt of that the amount transaction was successful at PayU end. Merchant said they did not receive the amount. If you provide the amount remitted receipt we can reach out them with this. Please help us.
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Sep 21, 2022
Complaint marked as Resolved 
not resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2022
PayUMoney Customer Care's response
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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