[Resolved] PayUMoney — never received ticket | |
I've bought one ticket to go to the taj mahal on feb 16 2020 on asi. Payumoney.com & i've never receive it by mail or sms. At the end of the process, i didnt see any confirmation page with an official receipt & confirmation. But only a little message saying "concurrent request exception" and "transaction is already complete". So, the transaction have been completed, credit card have been charged but still cannot receive anything. When i try to ask them to resend me the ticket, it says "tickets sent" but again, i never receive it. Was this information helpful? | |
Mar 24, 2020 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 17, 2020 PayUMoney Customer Care's response Hi, We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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