[Resolved]  PayUMoney — no refund by payumoney for cancelled ticket

I have booked these three tickets in a row and had to cancel them..
Since my bank debit card was not given in the list i paid through payu money bearing extra charges. Now irctc says they have refunded the amount to payumpp but i have not recieved a penny back in my account. The date of refund made by irctc is given below. Please make a provision to refund my hard earned money back as early as possible

Cancelation id [protected] 29-sep-2017 transaction id [protected]
Cancelation id [protected] 29-sep-2017 transaction id [protected]
Cancelation id [protected] 27-sep-2017 transaction id [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 26, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2017
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3771
    Pending
    436
    Resolved
    2132
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information