[Resolved] PayUMoney — no refund on the failed transaction

Praveena Sundararajan

from Chennai, Tamil Nadu

Address:

600041

I have made a merchant transaction via pay u money on 20.11.2019 but the transaction failed. The amount didn't not reach my merchant neither was refunded back to me. Transaction reference [protected]. I have also raised a complaint with them on the very same day but i never got an update.

I could not reach at the customer service and there is no way to reach them whatsoever except for a new help page where we raise ticket and there is no further action taken.

My bank confimed me that the pay u money transaction was successful.

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Dec 27, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

PayUMoney Customer Care's response Hi,

your payment via TXN id[protected] has failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim

Regards,
Team PayU