PayUMoney — No response from the merchant

Dibakar2021

Address:

Shop no : 1017 , Ground floor, CIty Plus Mall, Jaipur, Rajsthan - 302005

I had ordered twice from the same site https://summeroutwest.in/collections/frontpage and the payment gateway was PAYUMONEY.

The first transaction was successful but my page did not load and the order was not placed which was done from Google Pay UPI (attached).

As there was no contact details on this particular site I placed an order again and paid through debit card this time. The transaction was successful and the order was placed. But there is no response from the merchant even after mailing them my problem. Placing the order again gave me this particular mail (as attached) asking me to redirect to https://urban-lady.in/ to know the status of my order which I failed to do so as the contact details aren't responsive that are provided.

I want a refund for both the transaction (total amount of Rs.996) and I want to cancel my orders for the same as there is no response from the merchant. Please look into this matter and help me out.

Thank you

Regards,
Dibakar Upadhyaya

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2021

PayUMoney Customer Care's response Hi!

As checked, your both the transactions are successful via PayU Id - [protected] (UPI) & [protected] (Debit card) at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on dharmesh.[protected]@gmail.com to get the status at their end.

Regards,
Team PayU

Apr 19, 2021

Updated by Dibakar2021 Hello,

I have no reply from the merchant whatsoever. It is your sole duty to please look up to this matter and process the refund. This is a fraud company and you should re-check information before making any verified merchants. I want a strict action to be taken against this ASAP.

Regards,
Dibakar Upadhyaya

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Comments

Atik raghuwanshi

I have ordered on 14 april 2021 ..and i didn't get my tracking id number till know...plzzzz do something ...i am requesting to u ..🙏🙏😭

PayUMoney Customer Care's response, Apr 18, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - 12742853897 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.

Regards,
Team PayU