PayUMoney — Non delivery of product ordered from Facebook

Hi,

I have ordered the Google Pixel watch from Facebook on 07.06.2023 & the transaction was successful.
I got the order summary & money also got debited from my bank account, but I have not received the product, nor I am able to track the delivery of my order.

I need your support to track the order status if it was successful & if not then I need my money back.

Transaction details are given below.

Date : 07.06.2023
Transaction ID:[protected]
Amount: Rs. 499/-
Product Ordered: Google Pixel Watch - Android Smartwatch with Fitbit Activity.
Order No. 1385

Regards,
Avinash Jadhav
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Comments

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.
For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

Regards,
Team PayU
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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