[Resolved] PayUMoney — non receipt of refund from irctc for cancellation of rail tickets

KB KOHLI

from Ludhiana, Punjab

Address:	Ludhiana, Punjab, 141002
Website:	www.irctc.co.in/eticketing/mainpage.jsf

I cancelled my rail tickets booked under pnr no [protected] through credit card with journey date 7.12.17 partially on 8.10.17 and refund amount intimated by irctc rs 460/- and remaining on 11.11.2017 with refund amount rs. 1180/-.
I have not received the refund so far. Below is the copied data from irctc

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 11-nov-2017 [protected] cancelled 2400.0 1180.0 payumpp not refunded
2 [protected] 08-oct-2017 [protected] cancelled 2400.0 460.0 payumpp refunded 08-oct-2017

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Jan 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

satwinder18

I have submitted Rs 561 to PTU, Jalandhar account on 13/09/2017. The payment id was[protected]. Merchant Transaction Indentifier : c42ff01333f2b6794323

But PTU system didn't reflect the payment and my important document is stuck in the university from last two months.
Please do the needful as I urgently need this document.

PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 163063057 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - c42ff01333f2b6794323 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU