[Resolved] PayUMoney — non refund of failed transaction

Kiran Gowda1

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560064
Website:	www.payumoney.com

I made a payment of 3290rs (Which is 3337.26 including other misc charges) on 05 august 2017 to kuvempu university for my exam fees. I've paid through payu money and we have received a confirmation mail from payu money and we haven't received from kuvempu university. Can you please check and assist me in this refund. Below are the details for assistance.

Merchant order id: b5ca420da36342e2c1a1.
Payment id:[protected]

On sep 18 i had written a mail to payumoney with the details and with the bank statement as asked by payumoney care on an initial mail but i haven't received a response from them despite of regular follow ups.

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Nov 4, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU