PayUMoney — Non reversal of Rs 2999/- paid to TapGig through PayU. TapGig has not delivered product & not reachable

Hi,

We carried out a transaction of Rs 2999/- on 13th Aug, 2020 for a purchase on a Tablet from Tapgig.in.

Since the payment was through PayU, we thought it is safe transaction.

As it turns out, the TapGig customer help id is not responding to our emails and the website Tapgig.in is down. It appears to be a fraudulent transaction.

Transaction information is as follows:
Date of Transaction- 13th Aug 2020
Amount - Rs 2999/-
Cheque/Reference No[protected]

We have written to Payu Money customer care and managers and notified of this fraudulent transaction. No action was taken.

Warm Regards
M Mohapatra

Kindly reverse the payment.