[Resolved] PayUMoney — Non-reversal of the amount debited for failed/ cancelled / rejected/returned / unsuccessful transaction within prescribed time

Sarla_96

from Chandigarh, Chandigarh

Jul 27, 2022

Address:

chandigarh

Dear sir/ Ma'am

I had paid my collage fees from payU payments via my Paytm account [protected] UPI ref no[protected], PayU transaction no. [protected] on date 08/Mar/2022 to education.[protected]@indus from by SBI saving account no- [protected]. But later my collage said they had cancelled their PayU contract. Now from last three months my money is with them in account no- [protected], IFSC code – INDB0002201. I Had already applied a CAHRGE BACK from my bank but that to was rejected saying account is already credited successfully and TCC raised accordingly. But i still didnt got any refund of any kind. Which account got credited by charge back is not given.
Kindly help.

Thanks and Regards
Sarla

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Aug 31, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

PayUMoney Customer Care's response Hi,

We have shared your concern with our team, we will check the chargeback status and update you soon.

Regards,
Team PayU

Verified Support

Jul 29, 2022

PayUMoney Customer Care's response Hi,

Please be informed that Chargeback of PayU ID [protected] is defended in the merchant's favor. You are advisedto get in touch with the merchant directly for further assistance.

Regards,
Team PayU