[Resolved] PayUMoney — not able to send the refunded amount from payumoney wallet to my bank account

[Resolved] PayUMoney — not able to send the refunded amount from payumoney wallet to my bank account

S Sgeorge1986

I done a transaction of 20724 rs for a third party company to do some transcript for the educational certificate but due to some issue the company refunded the amount 20700 to the payumoney wallet. Since that day i am asking for the needful to transfer the amount back to my bank account when ever i am trying to activate the payumoney wallet so i can do the transaction it always showing error. Regarding this when i send email to the customer center they asked me the same thing to do again and again. Below i have attached the screen shot of the transacting details which i have took from my account +2 photos Was this information helpful? No (0) Yes (0)
Jul 12, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 11, 2018 PayUMoney Customer Care's response Hi, Your refund has been initiated. Kindly get in touch with the customer care of your bank along with the ARN 35125023. Do let us know if you need further. assistance. Team PayU
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Seetepalli

from Vijayawada, Andhra Pradesh

My name is seethepalli Sri Rama Chandra Murthy.Our amount is cut twice from balance Rs 2023 once and again Rs 2023 but transaction shows failed.our amount is not refunded.pls help us refund our money.june 3rd is our transaction date.id is af07d581d50842730ad5.

PayUMoney Customer Care's response, Jun 13, 2018

Verified Support

Hi,

Your TXN id 194019879 has been refunded via ARN 0022916860 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance.

Regards,
Team PayU