[Resolved] PayUMoney — not receiving my settlement for mid 6856336, no contacts from payumoney about my payment

SyamKerala

Address:

688530

My Merchant ID is 6856336, I am not getting my settlement of past payments, I updated payumoney in my website after all the verification completed, and also I got my initial settlements too. But last week suddenly when I logged in to my dashboard, I saw a verification process buttons and the Settlement in Grey Colour Lock, what is this about? After that I am not getting my settlements, and nobody contacted me from payumoney, no mail, no communication. Without a proper information you are holding my money unnecessarily, this is not good. I raised so many tickets and mailed you, but no body contacted me yet with a solution in my payment, how I can trust this payment gateway if you behave like this without proper support and solution holding my hard earned money unnecessarily.
Please see the attached file for my dashboard

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Feb 9, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 08, 2020

Updated by SyamKerala Hello, what about my settlment, I got a mail that Investment advisors new rule from SEBI, I am not an investment advisor, I am an IT professional creating software, different category products, and one of them related to trading, I am just making software and not an Investment Advisor, why you are holding my payment like this? You can check with Investment Advisors not with an IT professionals like me. So request you to please release my payment, holding my payment will affect my routine expenses, that will affect my profession. Hope you can understand.

Verified Support

Jan 09, 2020

PayUMoney Customer Care's response Hi,

We apologize for the inconvenience caused.

We have forwarded your concern to our respective team on priority, they will check and connect with you soon and assist you accordingly for pending settlement.

We seek your patience in this regard.

Regards,
Team PayU

Verified Support

Jan 09, 2020

PayUMoney Customer Care's response Hi,

We would like to inform you that your pending settlement has been released and the amount will be settled to your registered bank in the next 2 working days.

Regards,
Team PayU

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Comments

amit barsiwal

from Delhi, Delhi

I made a payment today by payumoney gateway but I don't get the payment reciept having all information of payment. and while downloading the pdf file the site is not proceed further.And customer care is not picking the call.. and it is creating more problem . Instiute is not agreeing with the information what I have...

PayUMoney Customer Care's response, Jan 11, 2020

Verified Support

Hi,

We apologize for the inconvenience caused.

In order to resolve your concern, request you to share your transaction details like transaction id/ PayU payment id, date and amount and we'll get this checked for you on priority.

Regards,
Team PayU

dky805

from Warangal, Telangana

Date 19 dec 2019
Payment ID[protected]
mobile no [protected]
email [protected]@gmail.com
merchant name NATIONAL INSTITUTE OF TECHNOLOGY

PayUMoney Customer Care's response, Jan 10, 2020

Verified Support

Hi,

We would like to inform you that your transaction with payment ID 291572638 is successful and the amount has been remitted to the merchant.

For any concern regarding, Service/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU