PayUMoney — Not releasing my merchant settlement amount.

Address:

Bangalore, Karnataka

I am the owner of a small startup gift card website and I chose PayUMoney as the payment gateway. We have made several transactions and many buyers have been happy with our service. Recently I made a transaction of Rs 20, 000 with a buyer and paid as usual using Payumoney gateway. The buyer also confirmed that he had received the item which were some game codes delivered to his email. Now PayUMoney has kept my 20, 000 Rs and are not releasing the payment saying the buyer has charged for a cash back with his bank and they want proof of the transaction. I have submitted all the proof to PayUMoney and its been 20 days and still no response from their side. Just because some fraud buyer is playing some game here doesn't mean you can steal our money right away. It is very disappointing, since I had to take down my website because of you not settling my amount since we are a startup and we rely on this amount to get new products. So I request any startups or people reading this, who want to have PayUMoney as their payment gateway STAY AWAY! from these people. You never know what will be your fate in a few days if a same case like me follows you. These people won't come to your rescue nor you can do anything. I am still waiting for money and I hope I get it. If not I will fight for it no matter what.