[Resolved] PayUMoney — not secure transfer | |||||
I paid healthmug by debit card rs. 557 via payunoney yesterday but my order didn't got placed. Either refund me or place my order thats it.... So whats the problem... I want customer care no of pay u money.. There have to be a conformational message after payment but no the screen was blank.. Money got cut from bank account and order also not placed... Please solve my issue... Please help me out of this Was this information helpful? | |||||
Mar 1, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 27, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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This shouldn't be happening. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.
Regards,
Team PayU