PayUMoney — Online fraudulent activities incolussion with fictitious company

Mrinal K Mukhopadhyay

from Navi Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410206
Website:	Email: [email protected] Website: www.tripindia.co

Dear Sir/Madam,

I made an advance booking of a holiday package with order id[protected], online on Trip India after payment of Rs. 7998/- through payumoney on 25th April 2016. I had communicated to Trip India I would like to visit Sikkim on 3rd Sept 2016. But to my surprise there was no response to my emails or phone calls to Trip India, in sept 2016 for booking of hotel in Sikkim.
When reported to payuoney, they informed me they have released money to Trip India in May 2016 after getting trip plan indicated in Voucher cod request form.
When I asked why payumoney released money to their merchant Trip India, even when Trip India had not performed the order, there was no satisfactory reply from paumoney. It appears that payumoney, in collusion with their fraud merchant is cheating customers.
Address and phone number of Trip India is furnished below,
Trip India
Contact:+[protected]
Email: [protected]@tripindia.co
Website: http://www.tripindia.co/

I request you do the needful,

Best regards,

Mrinal Kanti Mukhopadhyay

Mobile NoL- [protected]
Address:-
MRINAL KANTI MUHOPADHYAY
FLAT NO C 503 HAWARE'S TULSI PLOT NO 52
SECTOR 9 KHANDA COLONY, NEW PANVEL(W)
PIN 410206,
Navi Mumbai
MAHARASHTRA

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PayUMoney customer support has been notified about the posted complaint.

Feb 28, 2017

Updated by Mrinal K Mukhopadhyay There was phone call from +[protected] at 2;47 pm identifying him as official of PayUMoney and asked, my card no, expiry date and CVV no to enable him to refund of Rs, 7998/-.
I informed him card no, expiry date but CVV was not provided due to security reason.
He was unhappy and told me that with out CVV no he will not be able to arrange refund.
PayUMoney shall check and confirm the phone call, which is violates security norms.

Mar 13, 2017

Updated by Mrinal K Mukhopadhyay There were Phone call from official of PayUMoney, as per Telephone call [protected], PayUMoney was eager to refund me Rs. 7998/-.
It is not clear why CVV number was necessary for refund of payment,
I is very clear that PayUMoney is genuinely involved in fraudulent activities.
It is necessary to impose severe penalty on PayUMoney.

Mar 14, 2017

Updated by Mrinal K Mukhopadhyay Once again today there was phone call from +91 [protected] at5:34 pm identifying him as Ramesh Yadav, an official of PayUMoney, asking me card no and expiry date, to enable him to refund me the Rs.7998/-, that was paid too Trip India.

When I told him cad number and expiry date, he was insisting for CVV number. As per him CVV number is required for verification,
When I have told that CVV number will not be informed to him. He told me payment verification cannot be made without CVV Number.

As I have already furnished email confirmation from Trip India confirming receipt of Rs.7998/-, and payment was made in the link PayUMoney, then why they have to carryout payment verification, I not clear at all.Moreover, why CVV number is required for verification payment?

It is clear that intention of PayUMoney is involved in fraudulent activities.
Confirmation of receipt of payment and email for payment through PayUMoney Link are attached herewith.

In view of the above, PayUMoney shall not conduct further verification of payment.

In view of the above severe punitive measure shall be imposed on PayUMoney, for involvement in fraudulent activities.

Verified Support

Mar 17, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that we do not call anyone and ask them for their card details.

Further, the said TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU

Mar 29, 2017

Updated by Mrinal K Mukhopadhyay As per PayUmoney, they do not call any body and ask them for their card number, Will PayUMoney may please identify the persons, who called on[protected] and on[protected] and asked me CVV and otheir details of my credit card.

Regarding "payment successful", PayUmone shall clarify when trip india had not provided their services, and their was no message from my side to PayUMoney regarding release of money, why PayUMoney had resaled fund to their marchant?
This is also to inform that trip india is a fictitious and fraud company.
How this company is enlisted by PayUMoney in their merchentile list?
If PayUMoney knows more details about this enlisied marchant, they shall furnish the same with documentary evidence.

Jul 23, 2017

Updated by Mrinal K Mukhopadhyay The complaint has been indicated by consumer forum as RESOLVED, as they have informed PayUMoney customer support has been notified about the posted complaint the company regarding the complaint.

But actually the complaint is NOT YET RESOLVED by PayUmaney and they have not taken any action to resolve the issue-status od the complaint is unchanged, since the date of complaint.