[Resolved] PayUMoney — Order Amount paid but item not received
O
Omesh Kumar Gour
from Unnao, Uttar Pradesh
Mar 4, 2022
Mar 6, 2022
This thread was updated on Mar 6, 2022
Address:
108, Tirupati Nagar-A, Near Charan Nadi Govt. School, Nadi Ka Phattak, Charan Nadi Jaipur
Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to received my item otherwise my money refund to my account.
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Apr 6, 2022
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Mar 04, 2022
Updated by Omesh Kumar Gour Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to receive my item otherwise my money refund to my account.
Mar 04, 2022
Updated by Omesh Kumar Gour Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to receive my item otherwise my money refund to my account.
Verified Support
Mar 06, 2022
PayUMoney Customer Care's response Hi,
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.
We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.
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