[Resolved] PayUMoney — Order Nights from the Sultry Sleep on 16th June- Fraud Merchant

Rajesh04041969

Jun 28, 2021

Address:

Gurgaob

My wife Sahana Shetty had placed order for 2 nighties from The Sultry Sleep a Merchant registered for Payments though your website

The transaction No. 652770PAY*PAYU MONEY GURGAON was made for Rs. 698 on 16th June 2021.

We have not received the delivery of items and now we see that lot of complaints are updated in thier websites about they being frauds.

We have trusted them as they are registered through your payment portal and we fell that it is your responsibility to ensure that fraud merchants are not entertained and due diligence is followed on registering merchants.

We request you to immediately block these merchants and take some legal action against them and ensure that people who have made payment thru your portal are refunded.

We have already escalated this to Cybel crime cell as a complaint against The sleep Sultry and you as parties. In addition we are are also contemplating to go tobthe media with this issue.

We request you to do the needful to avoid embarrassment

Regards
Rajesh Shetty
[protected]

+3 photos

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details on [protected]@payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used