[Resolved] PayUMoney — order placed, cash deducted, product not delivered

Naveen Bavalatti

from Delhi, Delhi

Address:	560093
Website:	www.drcopper.in

Hello Sir\Madam,

I had ordered combo of two copper water bottles through https://www.drcopper.in/ on 4th September, 2017 and payment was done through payumoney gateway. Order placed successfully and but product is not delivered yet and there is no status update about product delivery in their website.

Order details are as below:

Order Id: ORD17093211
Merchant Name: MSR INDIA LTD
Payment ID:[protected]
Merchant Order Id: 45d9e9501d1a9b01c1cf

Please solve the issue as soon as possible.

Regards,
Naveen
[protected]

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Oct 17, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU