PayUMoney — Ordered clothes but not received yet

I ordered clothes from an online website and got request from payu for payment. Money got deducted from my account but i haven't received my order yet. It's from some own clothing brand and now I not able to get my money back or not even any delivery from their side.
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Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
Lipakshi dhiman's [Complaint's author] reply, Dec 15, 2022
I go to website help.payu.in and even raised a ticket but every time after filling contact details it showing some error. My contact details are 9816566188 or [email protected] . Transaction id : rtSVKxXA2kwd4NWL6VZ2WDJll, already attached all details in snip
Snip is attached

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