PayUMoney — Ordered office Chairs but not delivered and no response

Vishal B Kulkarni

from Belgaum, Karnataka

Mar 25, 2022

Address:

I have made the payment to this merchant more than 10 days ago and till now there is no update from the merchant. The product has still not been shipped also and the merchant has not responded to any of my e-mails asking for an update also. I think this merchant is a fraud and is cheating innocent customers like me. I request you to help me in blacklisting this merchant and take legal action against the merchant.

The website name is https://chairexpert.in/ The cheating seller has taken down the website also.

The website from which I made the purchase does bot even exist or load anymore. This is a clear case of fraud, cheating and scam by the sellers

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Mar 29, 2022

Updated by Vishal B Kulkarni Hello Support,

This kind of response from a reputed company as PayUMoney is totally unacceptable. How can you just wash your hands off saying the money has been sent to the merchant. Does this mean that you support criminal fraudulent people to cheat innocent people? You are enabling these criminals to cheat people and get away with the crime. PayUMoney should verify merchants before giving payment gateway access or are you only interested in getting your commissions and not care if innocent people are being cheated using your infrastructure.

I request you to take this matter more seriously and blacklist the merchant and take Police and Legal action against the criminals.

The website name is https://chairexperts.in/

Thanks,

Vishal B. Kulkarni