I returned something from Marks and Spencer and they generated a link for refund process. The link is for Payu and as I follow the instructions, they say I will get an otp but I haven't received an otp at all. I have tried 50 times since morning.. this doesn't work. I just want my refund.. this is not professional..
Was this information helpful?
No (0)
Yes (1)
Aug 21, 2022
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2022
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I faced the same issue again with marks & spencer. Neither m&s nor PayU have any customer support number. It clearly is a mistake and now my money is stuck n only they know where!!! Worst worst service.
My payU ticket I'd is XW[protected]. If that helps.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
My payU ticket I'd is XW[protected]. If that helps.