PayUMoney — Otp not received for refund

I have received refund from Adidas with below details but I am neither receiving the OTP on my mobile [protected] or email - [protected]@live.com after filling upi or bank details.

ACCEPT PAYMENT
Adidas
AMOUNT RECEIVABLE
₹999.5
PAYMENT FOR
Adidas Refund AIN03008552
MERCHANT REFERENCE ID
AIN03008552_[protected]_R_R_R_R
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Hi! Please contact your issuing bank for further assistance on the same.
Adidas has tried refunding again with merchant id AIN03008552_[protected]_R_R_R_R_R but I am still not receiving OTP for the same
Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance with your query.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• Last 4 digits of your card.
• UPI / VPA if any used

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