[Resolved] PayUMoney — Otp to get refund not coming

addy 2373

Jul 18, 2022

Website:

Marks & Spencer

I got a mail from Marks & Spencer about my refund. I pressed on the link it took me to PayU page, My reference ID was generated [protected]-R[protected] but I must have tried twenty times putting the same account details but the OTP doesn’t come. It’s very frustrating plus PayU has no customer service, no response they will just generate a ticket but nothing more to it.

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Aug 21, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

Safoora Kamal

Jul 20, 2022

I've faced the same issue again with marks and Spencer. Neither M&s nor payU has any customer support. No replies to your complains. Just a query is raised, which is useless!
My query ticket Id is XW[protected]