[Resolved] PayUMoney — package not purchased

[Resolved] PayUMoney — package not purchased

P Prem Ranjan Upadhyay (tripurari) from Gurgaon, Haryana

I made a payment of rs 799/- through your gateway on[protected] to purchase "ssc cgl prime 2018 with video solution" of adda247. Transaction was successful but amount did not reach to adda247 and my package has not been purchaged. Kindly refund the amount. Merchant name reflected in transaction is - metis eduventures private limited. Payment id[protected] Merchant order-cp1827156 Merchant transaction identifier - cp1827156. Kindly refund. Was this information helpful? No (0) Yes (0)
May 7, 2018 Complaint marked as Resolved I made a payment of Rs 799/- through your gateway on 07-05-2018 to purchase "SSC CGL PRIME 2018 WITH VIDEO SOLUTION" of ADDA247. Transaction was successful but amount did not reach to ADDA247 and my package has not been purchaged. Kindly refund the amount. Merchant Name reflected in transaction is -Metis Eduventures Private Limited. Payment ID- 189865973 Merchant Order-CP1827156 Merchant Transaction Identifier- CP1827156.Kindly refund. PayUMoney customer support has been notified about the posted complaint. May 07, 2018 Updated by Prem Ranjan Upadhyay (tripurari) I made a payment of Rs 799/- through your gateway on[protected] to purchase "SSC CGL PRIME 2018 WITH VIDEO SOLUTION" of ADDA247. Transaction was successful but amount did not reach to ADDA247 and my package has not been purchaged. Kindly refund the amount. Merchant Name reflected in transaction is -Metis Eduventures Private Limited. Payment ID[protected] Merchant Order-CP1827156 Merchant Transaction Identifier- CP1827156.Kindly refund. complaint not resolved yet. Verified Support May 07, 2018 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - CP1827156 in order to get the status at their end. Regards, Team PayU
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