[Resolved] PayUMoney — payment charged but no order confirmation | |||||
I ordered a book from amirchandsultanchand.com and the payment was made through payumoney. The payment was charherd from the credit card but there was no confirmation of the order. At the payment gateway the transaction made to payu was succesful but then the page kept loading and there was no confirmation of the order. After a few minutes the page stopped loading and the transaction was failed. But the amount has still been deducyed from my credit card. Please resolve this at the earliest. Was this information helpful? | |||||
Jun 3, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 02, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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