[Resolved] PayUMoney — Payment debited but merchant not received and refund pending | |
I made a transatction through payumoney and the amount is debited from my account but not received by merchant. I lodged a complaint to bank. Bank informed be that the amount is received by payu money. Request kindly to refund the amount. The transaction details are given below. As per merchant this amount is not received at his end. Amount involved (Order amount)-rs.425/- Date of transaction[protected] Merchant - https://www.letspassca.com Order number-#olca1095 Payment id[protected] Merchant transaction identifier-[protected] Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 14, 2020 PayUMoney Customer Care's response Hi!As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been settled to the merchant on 25/06/2020 via AUTR CITIN[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team PayU | |
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