[Resolved]  PayUMoney — Payment deducted but ticket didn't book tajmahal visiting tickets for 5 adult and 3 children tickets

Jul 06, 2022

PayUMoney Customer Care's response Hi Rohit,

Please follow the below steps to raise your query with PayU’s buyer care team:

1. Open “https://help.payu.in” in the web browser.

2. In the “Chat support” section, select the second option “I don't have a business account with PayU”.

3. Click on the second option “No, I made a payment using PayU”.

4. Enter your transaction ID, amount and payment date to view the transaction status.

5. In case you need any further assistance, click on “Raise ticket” and submit the details.

Our support team will get in touch with you shortly, to assist you.

To check the query status, you can click on “Track a query” option on a help section.