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[Resolved]  PayUMoney — payment deducted for wrong reason

Address:D-208, Karni Nagar, near Lalgarh palace, Lalgarh, Bikaner, Rajasthan, 334001

I have ordered two shirts from collaterals.com. The payment was made through payumoney (Transaction id[protected] through my credit card on 22/07/2019.. But unfortunately it is not showing in order... To my surprise.. The message from your side is also showing some payment for dapper shoes... Credit card is also showing deduction while order of shirt at collaterals.com is still showing incomplete.. Please help to inquire, to transfer money and to complete my order. Thank you.. Adding photos for your convenience
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Aug 29, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jul 24, 2019
Updated by Gajendra Das Please read collaterals.com as collartales.com
Verified Support
Jul 26, 2019
PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,

Team PayU
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Am Frustrated By your service few of my Customers have made the payment through Payu link but it's not yet credited into my account it's been more than 72 Hours Please give me an update of this transaction here's my Customer Email ID [protected]@gmail.com
Reply
PayUMoney Customer Care's response, Jul 31, 2019
Verified Support
Hey,

Apologies for the trouble you had with our services. We'd request you to write to us at [email protected] and our team will definitely help you out further on this.

Regards,
Team PayU

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