PayUMoney — payment failed but not refunded

udit saraswat

from Ahmedabad, Gujarat

Address:	400101
Website:	payumoney

I have made a payment through payumoney gateway of my electricity bill (Reliance energy) on 25-11-17 of 7570 inr. The payment id:[protected]. I have sent them so many mails, sometime they reply sometime not.in their last reply they said to share my bank statement and i did it.. But after that they stop replying. Please help me to solve my problem.

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Comments

Janardhana Venkataramaiah

from Bengaluru, Karnataka

I had booked for a RayBan p glass on 27/10/17 the product amount was Rs 949 and I have also paid the said amount through my debit card and they had told that the product shall be delivered by 04/11/2017 but I still have not received the package

PayUMoney Customer Care's response, Dec 15, 2017

Verified Support

Hi Janardhana,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team