Comments
Similar issues with me as well.
I am still awaiting the refund for 3 of my txns.
1. IRCTC ticket Cancelled on 29/9/2017
2. IRCTC ticket Cancelled on 30/9/2017
3. IRCTC failed txn on 1/10/2017
There were other cancellations done, where tickets were booked using paytm gateway, on the 1/10/2017, for which the refund has been credited back to my ICICI CC.
But for the txns where I used payu gateway for payment, the refund has still not been credited, even though the IRCTC website says that the amount has been refunded.
Guess, I will avoid using the payu gateway for any txn going forward.
I am still awaiting the refund for 3 of my txns.
1. IRCTC ticket Cancelled on 29/9/2017
2. IRCTC ticket Cancelled on 30/9/2017
3. IRCTC failed txn on 1/10/2017
There were other cancellations done, where tickets were booked using paytm gateway, on the 1/10/2017, for which the refund has been credited back to my ICICI CC.
But for the txns where I used payu gateway for payment, the refund has still not been credited, even though the IRCTC website says that the amount has been refunded.
Guess, I will avoid using the payu gateway for any txn going forward.
PayUMoney Customer Care's response, Oct 24, 2017
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team