[Resolved] PayUMoney — payment id:[protected] not refunded

suresh

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600040

Arn number [protected] not refunded past 20 days im following up
Irritating pay you service

Im a merchant i used to collect payment i tried to collect payment a sum of 32, 500 but customer paid the transaction shows its failed in backend

But customer money as deducted she called me i wrote several email and several calls they said its been auto refunded but it hasent she called her bank they said the txn is unsucessfull kindly do the needful

This will be the last txn with the fraud company

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Dec 16, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

PayUMoney Customer Care's response Hi Suresh,

Your concern is already been addressed over the email sent by you under the case number 01549933. Revert to the same for any more help or support.

Regards,
Team PayU

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Comments

Jatjack

from Lucknow, Uttar Pradesh

Sir i didnt get my payment receipt how i download it its a payment of my university

PayUMoney Customer Care's response, Nov 15, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 168888017 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 17a344004f26ec8250d9 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU