PayUMoney — Payment made using google pay with the link of PAyumoney

Hi,

I have done the payment using Payumoney using google pay, and doesn't receive the services it was an fraud payment, now I want to refund the money regarding 400 that i did, as i have talked with google pay support and they said should be refund process by payumoney because payment successfully for payumoeny so please refund the payment, i have attached screen shot of transection below.
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PayUMoney customer support has been notified about the posted complaint.
Sep 07, 2021
Updated by Amin Chand05
Hi,

I am still waiting for an update.
Verified Support
Sep 07, 2021
PayUMoney Customer Care's response
Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Sep 07, 2021
Updated by Amin Chand05
Provide me the information of the merchant so that I can contact with them.
Sep 09, 2021
Updated by Amin Chand05
any update ?
Sep 09, 2021
Updated by Amin Chand05
any update ?
Sep 16, 2021
Updated by Amin Chand05
Please send the money back ?
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