[Resolved] PayUMoney — payment not received by merchant and not refunded to me

Piya Seth

from Agra, Uttar Pradesh

Address:	110076
Website:	www.payumoney.com/support.html

I made a payment of 1677 rupees to sumo sushi restaurant on 28th september evening, through payu. When i called the restaurant they said that they didnot receive and the amount shall be credited to my account within 24 hours. It has been more than a week now and payu helpline doesnot pick up the phone. Thesenonline scammers need to be closed down and ai need my money back.

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Nov 17, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

PayUMoney Customer Care's response Hi Piya,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - a7751c6dd9c[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU