[Resolved]  PayUMoney — payment not received when transaction is failed

Sir,
I had made a payment on irctc.com website for train booking. But it got failed and the payment gatway is payumoney. Irctc shows me that the payment is returned but i does not get any payment. Please return my amount. The amount is 2460.49 rs. Please do something as soon as possible.
Transaction id - [protected]
Bank reference no. - [protected]
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Jun 3, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
PayUMoney Customer Care's response
Hi,

The refund for transaction ID [protected] has been done from our end via Bank ARN 75120339122000269740264. Request you to kindly contact the bank and they shall assist you further on this.

Regards,
Team PayU
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