[Resolved] PayUMoney — payment not reverted back

Sahil Chhadva

from Mumbai, Maharashtra

Address:

Goregaon, Mumbai City, Maharashtra, 400019

I had made payment to kotak insurance for which they had provided me the link for payment which was through payumoney. My transaction got failed however the money got deducted from my account. I enquired about the issue with my bank (Bank of baroda) & also with kotak for which it was said that money is stuck with third party institution which is payumoney. The transaction has been done around 2 months back however i still haven't received the amount back in my bank account.

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Jan 20, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU