[Resolved] PayUMoney — payment of bbmp property taxon line through bbmpkapayu

[Resolved] PayUMoney — payment of bbmp property taxon line through bbmpkapayu

V Vijayavalli12345 from Belgaum, Karnataka

Sir, I paid bbmp property tax from my kotak bank account [protected] debit card through your concern bbmpkarpayu, on 30/04/2018 for which i am charged convenience +get fee of rs.377.39 from your concern wherein no such taxed exist on bbmp property tax. Kindly look into the matter and refund the extra amount collected from. On enquiry with the bank they are dis iwning their responsibility for the transaction through byou. Do needful, otherwise i may have to understand that i am cheated from you and may bring the same to the notice of rbi and other departments of govt. Awating your reply, Vijayvalli. [protected]@gmail.com [protected]/[protected] Was this information helpful? No (0) Yes (0)
Jun 18, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 04, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU May 04, 2018 Updated by Vijayavalli12345 In continuation to my previous complaint, I wish to inform I got cheated from your company official Suraj who pH no.+[protected]. He called me and taken all the details from me including the otp no. and got transferred RS 10, 000/-from my account [protected] illegally. If the official is Suraj and his pH no are genuine take immediate action to return my amount RS.10, 000/- +377- 39=1377.39 and oblige. I am aged 68 yrs and suffering high diabetic and bp. [protected]@gmail.com Verified Support May 18, 2018 PayUMoney Customer Care's response Hi Vijay, As informed earlier by us. We are unable to trace any transaction with the provided details by you. Hence please share all the needful details over the email present in our previous response. Further please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team PayU
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