[Resolved] PayUMoney — payment process not completed, client has not received payment

John Shammy Varghese

Address:

Chandrathethu, pulamon P.O., Kollam, Kerala, Kollam, Kerala, 691531

I had made a transaction via netbanking for inr 70, 800/- for visa services from stark visas and the payment was successful but was halted in the payumoney gateway. Due to this my service is cancelled which i understand as the service fee is not paid.
I contacted payumoney on 9th march 2019 and received auto-response on 13th march 2019 with a case id no. 04616060. Until now i havent received any solution to fix the situation or receive a refund.

"payumoney is a bad gateway that i dot trust anymore as makes you run around in circles when you need the solution fixed soon."

Due to their negligence i am not able to receive visa service from stark visas and when i ask for a refund they dont even reply a solution to get it fixed. All i am asking is - where is my money and what have you done with it? I had made the payment by trusting the payment method and hoping it goes through. Payumoney is a bad service.
Never opting for any payment ever if the its payumoney gateway.

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May 7, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

Verified Support

Mar 28, 2019

PayUMoney Customer Care's response Hi,

We can see that your query has already been addressed to our concerned team and are assisting you via ticket ID 04616060. Request you to kindly revert on the same for any further clarification.

Regards,
Team PayU

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Comments

Vickyjain84

Sir I have done a payment by my sbi credit card authorization code is 024645. This payment was successful till next day so I have done it by cheque. So please give me back of this payment immideatetly I will be thankful to you...

Vikas jain
Sbi Card no.-[protected]
Payment date- 16/01/2019
Authorisation code-024645