[Resolved] PayUMoney — Payment receipt not received on mail

52_Anurag Burkule

Jul 14, 2022

Address:

Hi,

I have paid ₹417.7 for VP Kamalnayan Bajaj Institute of engineering and Technology via debit card through PAYUMONEY in the favour of my Provisional Degree Certificate from the same.

And I received the confirmation SMS to my mobile number. But I haven’t received any confirmation email as well as the receipt attached. Due to which I am in able to process towards further steps in getting my Provisional Degree Certificate.
My payment id is[[protected]]
My mail id is [protected]@gmail.com

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Aug 17, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - vpkbiet[protected] in order to get the status at their end.

Regards,
Team PayU