[Resolved] PayUMoney — payment refunded by irctc but not refunded to my account
S
sidpatel11
from Mahasamund, Chhattisgarh
Website:
Www.irctc.co.in
I booked a ticket through Irctc website via Payu transaction with my card. Later I cancelled the ticket and Irctc refunded the amount of 465 and under bank it shows Payumpp name. I never got it refunded to my account. I have attached screenshot of my transaction and also refund screenshot. Please refund the amount as soon as possible. Also I am not able to find Merchant ID required to file complaint on your website. Your response is awaited.
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Apr 4, 2018
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2018
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
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