PayUMoney — Payment still not settled even after 7 days

I have already raised query for that.

I have already submitted documents for releasing payment. Still my payment is on hold.

I have received payment on 15th July and after 72 hours also the payment was not settled. Then I went ahead and raised a ticket for that.

I received a mail from PayU team which contain the list of document which is required for payment settlement.

Therefore, I sent all the related docs which is required for settlement for the transaction and the date for closing the ticket was 21st July.

But still as of today I didn't received my settlement and didn't got any clear response from payU team.

Transaction Detail is :

Merchant ID : 19958701
Transactio ID : [protected]