[Resolved]  PayUMoney — payment was debited from my account but not credited to the seller.

On 14th july 2019 i made payment of rs. 3959.91 to tamil nadu
Electricity board via net banking. The money was debited from my hdfc account but was not credited to electricity board.
The bank transaction id is luthq5uebn72lp6w/payumoney.
Ref:[protected].
Payumoney id: [protected]
The electricity board says the money was not received.
Refung is requested asap.
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Nov 18, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 

Comments

Sir l have paid ramjas clg fees but l get not fee receipt please sir provide tomorrow last date clg form for submitting please sir help me and l have no idea what do now and costumer care number also not working and sir l get not transiction id no information but that time successfully wrote on that site merchant

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