[Resolved] PayUMoney — payments through pay not refunded

[Resolved] PayUMoney — payments through pay not refunded

S Sunilmnju82 from Bhabua, Bihar

I have booked a current railway ticket on 05 may 18 from hwh to bbu in 3ac. Booking not done but payment deducted through my pnb account of rs 2441.80 at 16:38 hrs. On irctc site it shows failed transaction. I got message of Amount deduction on my mobile as well as bank website. Payu ref i'd is Payu/[protected]/[protected] Help me to refund my amount as soon as possible. Was this information helpful? No (0) Yes (0)
Jun 9, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 09, 2018 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly. Regards, Team PayU
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V

vijayClx

from Chirala, Andhra Pradesh

I have paid Rs 1075 /- through PayU money gateway using sbi debit card on 26 april 2018. On 2 nd May i have cancelled the ticket but the refund charges are not credited yet. Your service is not good i will complaint to the IRCTC and Ministry of Railways For removal of gateway

Reply

PayUMoney Customer Care's response, May 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

S

sumant1

from Gurgaon, Haryana

I wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 225.0 has been processed (confirm on IRCTC mail) but not received in my account till now.

Reply

PayUMoney Customer Care's response, May 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

B

Basheer Shaik7

from Vinukonda, Andhra Pradesh

I booked a waiting list ticket from Vijayawada to Jaipur on[protected]. I have cancelled my ticket on[protected].l didn't get my refund PNR no [protected].please refund my amount.

Reply

PayUMoney Customer Care's response, May 12, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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