[Resolved] PayUMoney — payu has not released my payment to merchant

snjn

from Chennai, Tamil Nadu

Website:

www.payumoney.com

Payu has not released my payment to merchant even after so many days.

Now, when I sent an email to Payu, they reply by claiming "that the payment ID[protected] is successful."

However their own site says "money with payu money" ----which means it is not yet released to the merchant.

In the meantime, the merchant has cancelled my order.

Payu should either refund the money or release it to the merchant. why are They holding onto the cash yet claim that the payment is "successful".

this is a fraud or what?

Merchant order ID: e5b7919d2004dfd247c2
Payment ID:[protected]

I will take this to the next level, if this is not resolved soon.

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

PayUMoney Customer Care's response Hi,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

As per the confirmation from the merchant, he has already dispatched your product. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - e5b7919d2004dfd247c2 in order to get the status at their end.

Regards,
Team PayU