PayUMoney — Payu is not refunding amount

I am a housewife and doing lots of hard work i am earning a small amount in such a costly metro city but payu ruined my all dreams.

I have already raised query for my problem multiple times on payu help but no response from last 15 days they hold my transaction payment and not refunding it to my student.

I have told them to refund the amount to payee as he dont want to continue the classes.
I have received payment at 23 august and today is 9th of September 2023

Then i have received a message from payu and given list of some document which required for payment settlement.

So i can send all the documents which is required for releasing a payment settlement but i didn't get any response from payu merchant support.

After few days due to some family issues my student cancelled his training sessions and asked for refund i requested payu to refund the amount to payee but payu is not refunding the amount to payee.

Payu try to understand this is a mental harassment and i want my transaction to be refunded back immediately.

This transaction details is
Ticket id: FM[protected]
Merchant id : 8525544