PayUMoney — Payu is not refunding amount

I am a housewife and doing lots of hard work i am earning a small amount in such a costly metro city but payu ruined my all dreams.

I have already raised query for my problem multiple times on payu help but no response from last 15 days they hold my transaction payment and not refunding it to my student.

I have told them to refund the amount to payee as he dont want to continue the classes.
I have received payment at 23 august and today is 9th of September 2023

Then i have received a message from payu and given list of some document which required for payment settlement.

So i can send all the documents which is required for releasing a payment settlement but i didn't get any response from payu merchant support.

After few days due to some family issues my student cancelled his training sessions and asked for refund i requested payu to refund the amount to payee but payu is not refunding the amount to payee.

Payu try to understand this is a mental harassment and i want my transaction to be refunded back immediately.

This transaction details is
Ticket id: FM[protected]
Merchant id : 8525544
Was this information helpful?
No (0)
Yes (0)
PayUMoney customer support has been notified about the posted complaint.
Complaint comments 



Hi, please visit to raise any query so that our team can assist you accordingly.

Team PayU
mamtasharma931's [Complaint's author] reply, Sep 11, 2022
i already raised the query many times but no solution from last 15 days i am fed up and disturb

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information