[Resolved]  PayUMoney — payumoney a fake client collecting payment online through payumoney

Here is a online portal, www.spicemarket.in and they are marketing spices online and collecting funds through payumoney. I had placed an order with them worth Rs.350=00 and paid through my credit card on 27th JULY, 2018 as per receipt received from payumoney. The receipt says that receipt of the money was Sagagen Technology and payment id. This order cancelled, but no refund received.
On not receiving any further communication about the same, I tried to contact on their mobile nos. as given on their web site and found that they are continuously switched off and messages have no response back. I presume this company to be a fraud & refund to my same credit card a/c from which it was paid.
Please take this issue up on priority before more online clients are cheated and it becomes a scam
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Sep 14, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Aug 13, 2018
Updated by bhus
payment ID[protected], SAGAGEN TECHNOLOGY for your reference
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