[Resolved]  PayUMoney — PayUMoney Cheated by goodlucksales.com

Hi, I am here to report a fraud website operating with payu payment gateway. This is the second time I am reporting about this for taking action and no action has been taken by PayU against this. So I am raising a complaint with consumer forum online for the same. The website lists products with offers and many like me have purchased products from them using payu. I have lost Rs 2570 for a purchase of a solar panel. As of today the fraud merchant has taken the website down and is no longer accessible. The details of the transaction are given below. Transaction ID: [protected] Merchant Website: https://goodlucksales.com Amount Paid: 2570.00 Order Date:[protected]:16:03 Customer Phone Number: [protected] The website is with fake addresses and the mobile numbers for support are also fake. How come payu does not verify the details of the website . There are numerous complaints about them in consumer forums and still no action is done by payu. The details of complaints are below. I want to raise a complaint against them and payu for this carelessness. Also want my payment reversed. The seller and website are not at all responding so it is up to you guys to resolve this.
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Aug 12, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jul 05, 2021
Updated by donygeorge
Attaching Order Confirmation Mail and National Consumer complaint portal complaint Details

Verified Support
Jul 06, 2021
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant already. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Stay Safe, PayU
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