[Resolved] PayUMoney — payumoney looted my rs 1200 . beware guys. fraud website

Rajijnder

from Firozpur, Punjab

Website:

www.payumoney.com

On 29 July 2018 i paid Rs 1200 On Website www.flikover.com . The PayUmoney was their payment gateway. i choose tez upi for payment . Then payUmoney send request of rs 1200 from Jinisha Sales ( salonicraft.[protected]@axisbank ) on Tex app on Mobile . i paid rs 1200 on that request on mobile app. After that no confirmation of payment received on payUmoney website. After some time PayUmoney sent failed transaction email. money was dedeucted from my axis bank account . Below is axis bank transaction description on 29 july 2018 ...
Payumoney Transaction ID[protected] which they showed failed.
Axis bank Transaction Description UPI/P2M/[protected]/salonicraft. Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected]

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Aug 5, 2018

Complaint marked as Resolved

Nobody other than my bank axis bank helped me. All three, payumoney, google tez and concerned website refused to help initially. Later when i filed a complaint on all forums and with my bank then everybody started responded for saving his own reputation. Pauymoney did nothing to solve it. just asked status from my bank and posted it here. my axis bank was taking action from few days back. it is my axis bank who did all the hard work. My advice whenever you are paying online never ever choose any upi app especially google tez app. Always directly pay from your bank site through networking. you will never regret your decision. in case of any trouble you have to report only to your bank and bank takes action, unlike in my case i was forced to run from door to door..from website owner to tez to payumoney to my bank.. i thanks axis bank and www.consumercomplaints.in for solving my complaint. In the end i also thanks owner of flikover.com for some courtesy he showed and offered and activated free of cost, services for 5 days on my account, which I politely refused.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aug 04, 2018

Updated by Rajijnder Hi,
i have given all details in my complaint. if your pathetic support cannot read all the details, i will post again all details. if you still cant read all the details, shut down your company and go home..

1. You asked about transaction details, i am adding proof of Payumoney fraud . See attached pic.

2.Why dont you ask your partner in crime Google Tez app about
Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected].
Payumoney is partnered with Google Tez app for receiving and sending payments.

3. Why dont you askFlikeover.com for the transaction details that whether they received payment Rs 1200 at UPI addresss salonicraft.[protected]@axisbank (Jinisha Sales). You provided them api. why dont you ask their bank statement to confirm whether they received payment?

When i am did transaction on Flikover.com, Payumoney sent me message to pay on UPI Address salonicraft.[protected]@axisbank. Now its your responsibility to ask your customer about transaction success .

I am really very sad to see that Payumoney customer support is so pathetic and careless.
What is your Payumoney system doing to check.

Are two big Companies like PayUmoney.com and Google.com are so incompetent to solve a small issue?

My AXIS Bank www.axisbank.com is also investigating this fraud committed by PayUmoney.com and Google.com

On 29 July 2018 i paid Rs 1200 On Website www.flikover.com . The PayUmoney was their payment gateway. i choose tez upi for payment . Then payUmoney send request of rs 1200 from Jinisha Sales ( salonicraft.[protected]@axisbank ) on Tex app on Mobile . i paid rs 1200 on that request on mobile app. After that no confirmation of payment received on payUmoney website. After some time PayUmoney sent failed transaction email. money was dedeucted from my axis bank account . Below is axis bank transaction description on 29 july 2018 ...
Payumoney Transaction ID[protected] which they showed failed.
Axis bank Transaction Description UPI/P2M/[protected]/salonicraft. Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected]

Verified Support

Aug 05, 2018

PayUMoney Customer Care's response Hi,
the refund for the said transaction is done. Kindly provide ARN[protected] to your bank for further assistance.
Regards,
Team PayU