[Resolved]  PayUMoney — payumoney scam - no direct contact, nor they respond to tweets

Hi from goodstrolley.in.
We received orders (On 7th march 2020) from a client worth rs 60, 303 and the payment is on hold without mentioning the reason.
Raised an incident on the settlement date seeing the notification, and the first resolution date was 13th march. We did tweet payumoney care and they mentioned they did call us and a mail requesting information was sent.. No mail nor any calls from payumoney.
Now the customer started calling asking us to ship the product or refund the money.
We did ask payumoney what details they need, they have never reverted.

We never knew payumoney has this illegal practice of holding others money. This is pure cheating.
We are going to file an fir f this issue is not resolved asap, since the customer has lost trust with us. We cannot procure the products without the payment is made.
Mer id 673 9644