[Resolved] PayUMoney — payumoney tax payment to bbmp bangalore through payu is not credited to bbmp account

Rajumech4

from Bengaluru, Karnataka

Jun 5, 2019

Address: Bangalore, Karnataka

Dear payu team,
I have done payment to bbmp bangalore for the property tax payment through their portal: https://bbmptax.karnataka.gov.in/.
The property tax amount rs 541/- has been deducted from my hdfc credit card thru payu gate way option. But i didn’t get payment property tax receipt as this amount is failed to credit to bbmp.

The details of transaction were:
Bbmp application no. – [protected]
Transaction challan id.[protected]
Transaction from hdfc credit card: 4893 77xx xxxx 1460
Transaction date: 01/06/2019
Transaction amount: rs 541/-
Phone no. Used :[protected]

So, i request, either complete the payment to bbmp or reverse this deducted amount to my hdfc credit card.
Please find the attached bbmp property tax status copy and hdfc credit card transaction copy for your reference.

Thanks& regards
Hanumantharaju m

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Jun 24, 2019

Complaint marked as Resolved

Dear Team, The issue related to BBMP property tax payment of Rs 541/- is resolved after contacting repetitive times BBMP agents. Now, you can close the complaint. Thanks Hanumantharaju

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jun 06, 2019

Updated by Rajumech4 Hi,
All the above requested details have been already provided in the initial lodge complaint itself. Please go thru the complaint details which gives all required & requested details.

Verified Support

Jun 10, 2019

PayUMoney Customer Care's response Hi,

we are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jun 13, 2019

Updated by Rajumech4 Email already sent with a subject line "BBMP property tax not paid thru PayU gateway". Also received a response from you saying that Transaction is successful. So, please check with BBMP merchant & get generate the payment receipt.

Thanks
Hanumantharaju M

Verified Support

Jun 17, 2019

PayUMoney Customer Care's response Hi,

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Jun 17, 2019

Updated by Rajumech4 Hi,
So, You meant to say you guys are responsible for failure delivery?

Thanks
Hanumantharaju

Jun 23, 2019

Updated by Rajumech4 Dear PayU Team,
If you don't ready to take responsibility of failure BBMP receipt generation for property paid. I think you don't want be in a transaction gate way system. It's your responsibility to resolve such kind of failure transaction. Please coordinate with BBMP respective people & resolve the issue.

Thanks
Hanumantharaju

Verified Support

Jun 27, 2019

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Comments

kotian Deepak

from Chennai, Tamil Nadu

Jun 5, 2019

I have booked through fake website www.balaj.in on please stop the payment and refund.
I haven't received ticket and no response from them
They are doing fraud.

Your transaction with kanagaraj was successful.

Order amount : 5150.00
Payment id [protected]
Merchant order id TTD780334
Order date & time may 29 :10.08 Am

PayUMoney Customer Care's response, Jun 6, 2019

Verified Support

Hey,

Please note that the payment for transaction ID Id - 8508508327 is successful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU