[Resolved] PayUMoney — problem in getting refund

kishore507

from Nellore, Andhra Pradesh

Website:

irctc

I have booked train tickets in irctc with my syndicate bank rupay card and through payumoney gateway. And for some reason i have cancelled it on the same day i. E 30/aug/2018. I have waited about two weeks and still haven't got my refund back to my account. The irctc status says money has been refunded and the bank name is payumoney.. By seeing that i have even created an account in payumoney and it shows nill in my wallet... What to do..???

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Oct 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

PayUMoney Customer Care's response Dear Customer,

Your transaction id [protected] processed on[protected] has been refunded to your Syndicate bank account via ARN number 30001082448242119868836 and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday). We'd request you to get in touch with your bank to get the status of your refund at their end

Thanks and Regards,
Team PayU

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Comments

mediamax

from Bengaluru, Karnataka

BBMP property tax was paid online using PayU on 19 June 2018. Below are the details:
BBMP Application No: [protected]
BBMP Transaction ID:[protected]
Bank Reference No.:[protected]
Amount Paid: Rs.2813/-
See attached pic for bank statement

PayUMoney Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

mediamax's reply, Sep 19, 2018

Thanks PayU Team for your response.
The complaint above has attached statement with necessary details
Ph.No: 9880006598
email: [email protected]

dev@2018

from Bikaner, Rajasthan

On Dt.11/09/2018 we have transferred vide transaction id: ONL[protected] Rs.27000/- through net banking and the same amount debited from account but not received by beneficiary.

Kindly provide the current status of transaction and refund to my bank.